Edgars
PATHETIC AND ILLEGAL!

Tried to apply for a bond to buy my new home, it was declined because of bad ITC RECORD.

I had an ITC check done and was shocked to see this account showing up black, as "handed over", this account was settled in 2007. Yet now, 6 years later, it has been handed over to a debt collection agency.

Called Edgars customer service, was told to call accounts, called accounts and was told to call the collection agency. I spoke to the collection agency and was told to call Edgars accounts directly as they have to give me information on this account. I called to the accounts department AGAIN, who say they don't have access to information on payments/purchases made before the account was handed over, I have to call the agency, this I cannot believe!

Surely if you are seeking to "blacklist" a person, you should have proof that the account exists, if it is in arrears, and when the last in-store payment or purchase was made.

I spoke to Modise, told me to send an email to accountsjhb stating the problem, they will get back to me in 3 days. 9days nothing! I sent an email everyday since, nothing! This is not the first time that I have had problems with Edgars. Considering legal action!

Company: Edgars
Country: South Africa
City: Gauteng

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