Kalahari.com
EBook didn't download

I purchased an eBook from [URL Removed] and it did not want to download onto my iPad.
I lodged a query on the site on the Saturday of purchase.
by Tuesday Morning Carmen had called me to rectify the problem, she explained step by step what I had to do. All in vain though, as the eBook was too large for my iPad's memory!
Carmen explained this all to me and requested a refund. She said we may have a problem as the pdf version was on my iPad already but she'd speak to her manager and get back to me.
Next morning first thing I received a mail from her saying the refund was approved!

Carmen - thank you for your effecient and extremely friendly service!
You are an asset to [URL Removed]

Company: Kalahari.com
Country: South Africa
City: Cape Town (Head office)

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