The Digital Experience
THE WORST DIGITAL EXPERIENCE EVER!!

We purchased 11 Samsung Plasma units from the supplier, we collected what would be locally distributed to my Corporate (prizes for an incentive). We briefed Gerhard to deliver 3 TVs -Samsung to Courier. I furnished Gerhard Brand with 2 addresses on Fri 21/06. No confirmation of receipt. 3rd address provided Tues 25/06. No confirmation again. Advised that we must delivery before Fri 28th latest, and was assured its possible, and will be done. Communication was done by myself, with rare call-backs, not within the agreed time for feedback, and furthermore had to resend all 3 deliver addresses a second time. Then having to again call and confirm receipt - making sure Samsung have everything they need. Fri 28, 15:30 received IRATE call - We had mailed & confirmed in writing to the winners & my client that it would definitely been done. (prior commitments having failed again) NONE OF THE 3 UNITS WERE DELIVERED ON FRIDAY - subsequent arrangements for Saturday 29th TOO DID NOT HAPPEN! After numerous calls almost begging, and was guaranteed delivery on Sat 29/06. We have extensively worked with Samsung. Our reliable Company in DISREPUTE on a LARGE Corporate account!!

Company: The Digital Experience
Country: South Africa
City: Fourways Crossing

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