Maxidor
Maxido

In Dec 2012 I contacted Maxidor about a problem with my Gate it was basically falling apart. Arrangements were made that someone come to my house and nobody did. And no one called to reschedule. Then in Jan after leaving numerous msgs Maxidor finally sent two service guys to my house to come and have a look at the problem. All they did was look and never got back to me. After waiting about 3 weeks for a response I called Maxidor again and as per the norm nobody got back to me. I then contacted Jacqui who was the client service manager and she promised to sort out the problem. About 2 days later a guy by the name of Winston came to my house to have a look at the problem, he asked me to give him a week to sort out the paper work as the gate was still under guarentee but he promised to get back to me. He never did. I called Maxidor again and got hold of Jacqui who promised to sort out my problem. No surprise she never did. I called her back in late FEB and then there was another story, apparently because my gate wasn't serviced every year the warrentee was void. WHY THE WASN'T THAT TOLD TO ME IN DEC? I then received a quote of R3401.21 to have it fixed. Are these ppl for REAL!

Company: Maxidor
Country: South Africa
City: Cape Town

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