Cartrack
Cartrack recovers my vehicle and returns it

Security

I am on holiday in Umhlanga Rocks and I discovered at 7 o'clock this morning that my Toyota Hilux was from outside our holiday flat. I contacted the police on 10111 who professionally took my details and dispatched Warrant Officer Rameshwarnath and a detective who arrived shortly thereafter and took down the case details and advised us what to do in a helpful and supportive manner.

At the same time I discovered my car I telephoned Cartrack to advise them of the. They were hugely empathetic and supportive and immediately located the whereabouts of my car and dispatched a helicopter and ground recovery team. What was so awesome was they continuously kept me informed of progress with telephone calls and advice of what I should be doing.

Needless to say my vehicle was recovered in the hills of KZN and returned to me before 10:30 by two men, one of whose name was John. These chaps were super friendly, assisted me with advice and did all the paperwork

Captain Radebe at Durban North SAPS was also friendly and helpful to ensure the recovery was noted and recorded.

I am really grateful to SAPS and Cartrack for assisting us through this unpleasant experience.


Company: Cartrack
Country: South Africa
City: Umhlanga
  <     >  

RELATED COMPLAINTS

Cartrack
Beyond the call of duty

Cartrack
When payment is due, Cartrack not paying

Cartrack
Pathetic service

Cartrack
ONE OF THE WORST COMPANIES EVER!

Cartrack
Device failure!!!

Cartrack
CARTRACK - beyond useless over the phone!!!

Cartrack
Useless customer Care / Useless Company

Cartrack
Cancellation of services - unable to contact

Cartrack
Stay away from this company

Cartrack
Again, another complaint