Altech Netstar
Extreme delayed response to panicalarm

This morning at 7.25am I pushed the panic alarm in my car as I wanted to test the unit. It had been giving me problems.
I received my first call in response to the alarm, at 08.55am. This was shocking to me but was told that the alarm came through at 08.46am. After having the unit tested, going through from customer service to operations I was told that in fact the alarm came through and I was contacted at 07.55am. I was stopped in my tracks and went back to track the calls. This was a because my call records reflected 08.55am.

I called again and was assured that the first call actually came through at 07.25am, was ignored and when it went off again at 08.46am, they called at 08.55am. I was really irritated that it took over an hour for the operations supervisor to call me back and apologise.

In the interim I sent Net star a mail to complain. I am till awaiting a response.

Now imagine if this was an emergency and we were taken with the vehicle? This cannot be overlooked and needs to be addressed. It is a critical service, a panic alarm is there for a specific purpose which warrants urgent attention when activated.

Company: Altech Netstar
Country: South Africa
City: Johannesburg

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