Mix Telematics Africa (Matrix Vehicle Tracking)
No technical support

Security

I have phoned a couple of times my logbook have never been working since i had the device, i had to change my contact details about 3 times the get it done and then i notice that my DID card is not giving an alarm when i drive without it i phone to asked it to be tested and they said my system is working but a technician will call to confirm, 2 weeks later i called again driving the vehicle without the card but no alarm came through and the operator again said i will get a call from technical but a week later still nothing, i would really like to have my device and all its features I'm paying for to work


Company: Mix Telematics Africa (Matrix Vehicle Tracking)
Country: South Africa
City: Branch
  <     >  

RELATED COMPLAINTS

Mix Telematics Africa (Matrix Vehicle Tracking)
Extremely bad service on a minor issue

Mix Telematics Africa (Matrix Vehicle Tracking)
Power down - should you require assistance

Mix Telematics Africa (Matrix Vehicle Tracking)
Dead unit poor service in general

Mix Telematics Africa (Matrix Vehicle Tracking)
Missing 7 months in logbook

Mix Telematics Africa (Matrix Vehicle Tracking)
Account created 3 months after device was fitted

Mix Telematics Africa (Matrix Vehicle Tracking)
1

Mix Telematics Africa (Matrix Vehicle Tracking)
Day light

Chubb
No service from technical dept

Mix Telematics Africa (Matrix Vehicle Tracking)
Failure to call back after 5 phone calls

Mix Telematics Africa (Matrix Vehicle Tracking)
Very Bad Service