Multichoice
Pathetic Service

I called the call centre a few days ago to change my debit order banking details. The lady advised she will do the change telephonically. Today I receive an sms to state that I need to pay my account manually by the! 0th to avoid reconnection charges. I called the call centre and spoke To sibonelo Ref120923239. He checked on the system and advised my account reflects as a cash payer. This was frustrating as I called to have my debit order changed and was advised it was done. He then advised that i have to make a manual payment as it takes 48hrs to load after confirming with the bank. I then asked to speak to his TL. He said she was busy on another call. I asked if I can hold or if she can call me back as this is unacceptable as the lady I initially spoke too did not advise me about it taking 48hrs and one must call 8 days before the date. Enih Rantsatsi sent a msg with Sibonelo that I need to email my complaint and someone will assist. I find that unacceptable as she is a Team leader and needs to assist us clients if the agents cannot. She must stop ping ponging msgs to and fro with the agent. Please deal with staff that give incorrect info and incompetent Tl's. I am now inconveniencd

Company: Multichoice
Country: South Africa
City: Call centre

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