Multichoice
Full bouquet paid for but limited channels

So under duress my family convinced me to reconnect the DSTV. Paid the month in advance, the reconnection fee, together with a pro rata amount to accommodate the remaining days of the current month and promptly left the store to let my family (read kids) enjoy the "world of magic" while I get some much needed study time.

Switch the decoder on (even reset the device) but "eish" I get channel 103 but no channel 101 - I'm thinking mnet, who cares... same as the other locally supplied nonsense that's double subscribed through my taxes and tv license. Flip to a few more channels and it's like the Fibonacci sequence where some work and others don't -there is not even an error code to help our new matriculants navigate their call centre response sheets. With a heavy heart, I call the DSTV call centre, after 5 calls over a four hour period, 73 minutes in air time, and on two occasions led to believe that the issue would be resolved in 15min; the status quo remains unchanged (did I mention I was meant to study?). I now have a dead battery, a hefty cellphone bill, disgruntled kids and no way of knowing if the problem will ever be resolved. Study... or go down the Naspers rabbit hole?

Company: Multichoice
Country: South Africa
City: Cape town

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