Multichoice
Shame on Multichoice

I paid my monthly subscriptions via EFT upon receipt of my message via Message Menue. My reminder came through on the 04June, was paid on the same day. I tried to call..and I did twice. Was caller Number 32, (18h43) on hold for 10.02 minutes. Called again (19h05) was put on hold again 8.58 minutes, caller 21 in the queue. I resorted to email the proof of payment to paymenst@multichoice [URL Removed] I am still waiting for a agent to call me as per the IVR. All the calls and email is very costly, especially from a prepaid. The Consumer Tribunal or Consumer Commision need to investigate the poor service of Multichoice. They know their customer based is huge, and poor service cannot be tolerated. I have spend over R110.00 on airtime just to speak to a Call service agent. Is Multichoice going to refund us all the airtime we spent holding on. Can we please do something about Multichoice. I will even go as far as getting my itemised billing to send a correct cost of just dailing 011 289 2222. Where do Igo from here

Company: Multichoice
Country: South Africa
City: Randburg

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