Rawson Properties
I was billed for something that was not replaced

I have been renting for almost 4 years at the same complex. We have been with the other agency for 3years and they changed to Rawson properties. We have been in contact wilth Ronel Smal from Rawson Properties. We`ve recently moved and they charged us R1670 to replace a damaged carpet. To my knowledge the carpet was not dirty and Ronel recommended the maintanace company (Karo Maintenance) which we used and according to Ronel the carpet was not clean. Ronel contacted us to say that they would be replacing the carpet with a mat or tiles. We then asked if we could have the carpet that they were replacing. Ronel sent us an email back and fourth today that the carpet is no longer available and then again today" they did not replace the carpet."
This is totally unacceptable that we should be out of pocket due to her not giving correct information. If this is the treatment and service she gives to her clients. The next step would be to contact the necessary people (CONSUMER ACT) She has given us the runabout.

THEN I WOULD NOT RECOMMEND RAWSON DURBANVILLE AND THE AGENT RONEL SMAL

Company: Rawson Properties
Country: South Africa
City: Durbanville

  <     >