SARS
Absolute Surprise!

Having lost my log-in info for SARS e-filing I had to phone the Call Centre. Needless to say, I despise Call Centres generally! I called and was initially told that I was number 122 in the queue - shock, horror, I thought I was going to be on the phone for the rest of the day. Hardly five minutes later I got through to an agent - the lady that helped me was named Ayesha.

I am gob-smacked at her friendly, efficient manner and my query was resolved in less than a minute. Congratulations SARS - you could teach some other Call Centres in South Africa a lesson or two!

Company: SARS
Country: South Africa
City: Call Centre

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