Rapid Sport
Rapid Sport Owner feels nothing for service

Philip from Rapid Sport quoted us on 09 Jan 2013 for the manufacturing of branded cycling wear. The quotation was accepted and when I went through to see him in connection with the artwork & details (after making an appointment with him telephonically 1.5 hours before I came through, 41km away). He could not recall the prices he quoted, when I presented him with the prices as quoted on his email to me, he insisted it was a mistake and the cost was now 55% higher. When I asked him how they can now charge us 55% more, he got irate and started telling me they are turning down work because they are to busy and if I wanted my clothing made I had to wait to the end of March. This was not mentioned anywhere on his emails or in the telephone conversation we had prior to my visit.

Just before I left he even told me that there's service was world class!? After raising his voice and telling me that I shouldn't argue with him about clothing pricing he tells me they give world class service.

I have contacted their (Professional) competition, who clearly understands client service, and it turns out their product is of a higher standard than Rapid Sport at the same price

Company: Rapid Sport
Country: South Africa
City: Cape Town

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