Simmons
Simmons sell expensive damaged beds to customers

I have bought the 'imported top of the range' (Health Smart) Queen Size bed from Simmons and paid DIal-A-Bed on 16 February 2012, with a 3 year guarantee and 12 years warranty at a retail price of R 25 000). It took 6 weeks and the bed was eventually delivered on 21 April 2012. The material of the base as well as top foam was damaged. The bed was replaced in 2 weeks, however, the new bed had similar damaged to the material.
Simmons responded officially (in a letter) on 17 July 2012 that the 'slight stretch marks' will not affect the warranty/guarantee. I insisted that it should be on an official letterhead. The material of the bed was not covered by the warranty or guarantee. Since then it was a battle to get my bed replaced. I received excuses such as, the truck has broken down, they have the delivery date wrong, the responsible person was on sick leave, the Telkom lines were down, they need to import the material from America, they will phone me back the next day, etc. Nearly one year later and I am still waiting for the bed to be replaced. Under the Consumer Protection Act the manufacturer is responsible to replace the bed.
Ref: RFC 32679 [Email Removed]

Company: Simmons
Country: South Africa
City: Head Office Johannesbu

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