Dream Nails
BAD, UNPROFESSIONAL SERVICE

UPON ARRIVAL, I FELT AS IF I WAS WALKING INTO THE LOCAL FISHERIES. MY PARTY OF 4 WAS NOT GREETED, THERAPISTS WERE LATE, NOT SETUP AND DID NOT KNOW WHAT TREATMENTS WERE BOOKED. THE RECEPTIONIST DID NOT TELL THE THERAPIST THAT THE ONE CLIENT IS DIABETIC, NO SPECIAL ATTENTION NOTES WERE MADE OF THIS. ARE THEY EVEN AWARE OF THE RISKS WHEN DEALING WITH A DIABETIC CLIENT? THERE WERE NO DISPOSABLE SLIPPERS FOR PEDICURES AND HARDLY ANY SELECTION OF COLOURS OF NAIL VARNISH. THE SALON IS UNKEMPT. DO THEY EVEN SANITISE THEIR EQUIPMENT? IS THERE A SANITISATION LOG? HYGIENE AND SANITATION IS THE MOST IMPORTANT ASPECT OF BEING A THERAPIST. I AM QUESTIONING WHETHER THIS SPA IS AWARE OF THIS. ARE THE THERAPISTS QUALIFIED? ALSO, I HAD TO LISTEN TO THE PRIVATE PHONE CONVERSIONS OF THE RECEPTIONIST AS I WAITED AT THE DESK. I AM A SPA THERAPIST AND HAVE BEEN WORKING IN A 5-STAR SPA OVERSEAS, I AM BACK HOME ON HOLIDAY AND THOUGHT I'D TREAT MY FAMILY TO SOME PEDICURES. SADLY, I AM DISGUSTED BY THE LEVEL OF SERVICE WE RECEIVED AND THE LACK OF SKILLS AND PROFESSIONALISM. I WOULD NOT RETURN, NOR WOULD I SUGGEST ANYONE TAKE THEIR BUSINESS THERE.
SIGNED, THOROUGHLY DISAPPOINTED

Company: Dream Nails
Country: South Africa
City: CANAL WALK

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