Air Mauritius (SA) (Pty) Ltd
Compensation for canceled flight

Requesting compensation for canceled flight AF7965/MK0115 Dec 9, 2024 from Paris (CDG) to Mauritius (MRU) for two passengers.

At the airport, gate agents provided a letter for the technical issue an advised I would receive 600 Euros per passenger for the inconvenience. I contacted the email on the letter and received a reply that the email is no longer in use. I contacted the recommended email (mkparis@airmauritius.com - this email address replied it is no longer in use) and have not heard back from anyone regarding my refund.

I have called Air Mauritius customer service
+230 207 7100 this number does not connect for me

I've called +230 207 7575 they transfer me back to customer service and the call does not connect.

I was given an email customerservice@airmauritius.com. I contacted this email and was asked to email reservations_mru@mauritius.com. Reservations hasn't responded to the email.

I've left voice mails on this number 1 800 380 6541 for five days in a row. No one answers the phone and no one has responded to my voicemails.

If you have not flown with Air Mauritius, I recommend a different airline. The customer service experience is horrrific

If you need assistance, support or to reach someone to resolve an issue, unfortunately you will not receive customer care.

Company: Air Mauritius (SA) (Pty) Ltd
Country: South Africa
Region: Gauteng
City: Johannesburg
Address: Lakeside Place, 1 Ernest Oppenheimer St, Bruma
Phone: 0116013900
Site: www.airmauritius.com

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