Avon Justine
Order on hold not put with new orde

Good day

I placed an order online on 21/01/2014 and placed another order later that day that was below the minimum at about 13:36. I thought the orders would be invoiced together as they were on the same day and for the same campaign.
After contacting teh contact centre on 23/01/2014 and being told that the orders are still on hold i placed anothr order same campaing later on the same day. I contacted the contact centre this morning (spoke to Lebogang 10:35) to find out if the held order and the new one will be coming together but was told no. I find this unacceptable as the lady I spoke to yesterday Palesa (15:02-sometime then) said she will make a note that my orders come together.

I am dissapointed with the invoicing department as I feel this is unnecessary, my customers are kept waiting and I have done my part by following up yet my orders will come in dribs and drabs. CAN this be sorted so that order 7014522 comes with order 6994872. I am honestly tired of having issues with Avon/Justine. I do not understand why this cannot be altered manually, surely I followed up in ample time. Thank you- account number is 3013389

Company: Avon Justine
Country: South Africa
City: South Africa

  <     >