Sanral
GETTING RIPPED OFF BY SANRAL

On 2 Jan 2014 Sanral sent me an sms saying that I am overdue with the amount of R331.86 ref 1312268108 on e-toll fees. I then went on 3 Jan 2014, bought myself an e-tag and topped up my account with the amount of R995-00 (voucher no: 08122162F933) and registered my account thereafter. Called Sanral thereafter and spoke to Tebogo as the amount of R995-00 was not reflecting on my account - I got told that it would only reflect within 5 days on my account. Today, 10 Jan 2014 I received another sms stating that I owe you R1119-00 ref 1312268108. How is this possible and how did you calculate this as the amount that I loaded and the extra brought my account to a surplus? I only started using the highway on Monday again as I started work, commuting from Randburg to Modderfontein - do you want to tell me I have to pay a R1119-00 per week to use the highway? I am beyond disgusted and dissapointment!! Thinking that I go and register, obey by the countries rules just to get ripped off! Honestly, if this is the case I will just not pay!! Get you ACTS, get your FACTS, get your SMS'S and get your ACCOUNTS / BILLING SORTED OUT!

Company: Sanral
Country: South Africa
City: Head Office

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