Afrox
Credit requests ignored and letters of suspension

Afrox's invoice system works from the 19th of a month to 18th of the next. Invoicing is done for coming month, i.e. invoice dated 19 July, is for 19 July - 18 August. I sent my helium bottles back on 12 July, but still received a invoice on 19 July. I emailed an requested credit for this Invoice. I got two automated responses, and nothing further. Later I received a letter by post, telling me that despite several reminders (which I never got) I still haven't paid. I sent another e-mail requesting credit. Today I received a letter telling me my credit has been suspended, due to no response from my side. I had previous similar encounters where I tried to solve the problem via telephone, but was held on the line for endless times and put through to several people, that just can't help me. Sometimes the line was even just cut off. I will NOT be phoning again, as the phonebill trying to sort it out, will surely surpass the outstanding ammount, which I will not pay, because it's not due by me. I have resent my e-mail again, and will also send this posted link to them. As always, I will only receive a automated response, and later on letters about my inability to pay.

Company: Afrox
Country: South Africa
City: Germiston

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