Izinga Access
Unfair Practices&No feedback after a month of f/up

I had my insurance claim (blocked drain) @ the beginning of July and Izinga Access allocated my claim to a service provider (Ubuhle-a Plumbing company) which:1) Does not have a machine to unblock the drain. 2) Delayed coming as they had to hire a machine.3) Didnt have an extension chord) 4) Failed to unblock my drain after 3.5 hours of trying the incorrect way.5) With a faulty hired machine 6) Claimed my drain was blocked due to "sand and foreign particles". 6) Wanted me to pay additional hours for something they couldnt resolve. Having explained and getting everything on record with Izinga, they promised to cover the additional hours. I finally got a second service provider who sorted the problem in 20minutes. The main problem started when Izinga told me I have used my 3annual call-outs as the 1st service provider's call counted twice, even though they failed to solve a simple problem. 3call outs in 1day for 1problem? Now i sent photos& made follow ups and was told queries dep will come back to me in 48hrs. After more than 5 email follow ups, calls and escalations, I'm still waiting for feedback to date (3weeks). How is this supposed to be acceptable when leaders fail to honour their promise?

Company: Izinga Access
Country: South Africa
City: JHB

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