Happy Nappy
Unacceptable customer service!

After month's of researching and fretting over where we could get a mattress made for our 100 year old iron cot, finally found out that Happy Nappy is in such a business. We were finally able to order the desired size mattress on the 3rd of May, and we paid 100% deposit as requested by the manager - the manager instore promised that the mattress would arrive within 2-3 weeks of ordering, but that she would push for sooner since our due date is around the 27th of May. Since then, we have bought the paint and painted the cot, we have modified our mobile so it fits this cot, we have even had special sheets made. Since I hadn't heard anything from HN about an early arrival, I decided to call them yesterday to make sure that they would have the mattress on Friday 24 May as this would be 3 weeks exactly. I was informed that not only would the mattress take an extra 2 weeks to arrive, but that they could not explain why. They also could not tell us the date on which they had placed the order with their supplier. The supplier is in Pretoria, so I also cannot understand why they can't seem to get it here on time! They kept offering to give us our money back instead of fix the problem.

Company: Happy Nappy
Country: South Africa
City: Witbank - Saveways Crescent

  <     >