RSAWEB
Billing

Good day,

I am a new customer with RSAWEB. My connection was installed in mid-December. Before the installation, I made a payment. I was advised by the company that they had a Black Friday promotion running and was encouraged to make the payment that Friday; otherwise, I would miss the promotional pricing. I made the payment of R249 for the first month, which should have covered the full month of December. Then, at the end of December or the beginning of January, I was supposed to make another payment of R249. Only at the end of January or the beginning of February was I due to pay R550 every month going forward.

On December 30th, before the payment was due, I called to ensure that this was still the case and to check if I had to manually make the payment or set up a debit order. This is when I was told I owed R1242.00, which I could not understand, as the monthly cost is R550 and I had barely had the connection for two months. Bear in mind, I made a payment before they installed it, so the math was not matching. To address this, I sent through all the necessary agreements and proof of payment. One day later, I received a call and was advised that everything was sorted. I was told to ignore the balance and just make the payment; they would credit it.

Then the agent checked and said no, I did not need to make a payment as there was a debit order set up. However, I then received an SMS on Friday stating that the debit order failed as they tried to claim this incorrect amount. I have tried to make contact since then. In the meantime, I made a manual payment of what needs to be paid and sent proof of payment, only to receive an SMS saying the line will be suspended.

Company: RSAWEB
Country: South Africa
Region: Western Cape
City: Cape Town
Address: 123 Hope Street, 8001
Phone: 0214626798, 0827864678
Site: www.rsaweb.co.za

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