Riverside Hotel And Spa
Terrible Service & Mix up of Client Infomation

Today, being the 5th of Feb 2014, i was informed by a family relative (who shares the same surname & initials of my Dad), that a staff member called informing her that her account was unpaid and that the manager was intending pressing charges as the bill was not paid upon leaving. The thing is... they never frequented the hotel on these dates. Being upset, she asked us to sort things out ASAP.
I informed my parents who were staying at the hotel from (04/02/14 to 06/02/14) of what just happened and they confronted the hotel staff at the riverside hotel. With no surprise, they contacted the wrong client! What i would like to know is how does one contact the wrong client, albeit with the same initials and surname, when the clients ID number is used upon check in & when the clients luggage is STILL in the room?? besides that, the person responsible for the terrible mistake, Solomon, decided to take a walk and vacated the premises.
No amount of apologies will remove the embarrassment caused and suffered by my parents because staff at this hotel cannot read! i strongly advise people to think twice booking here as a near relative might receive a message of an unpaid bill!

Company: Riverside Hotel And Spa
Country: South Africa
City: Durban

  <     >