Fedhealth Medical Scheme
Fedhealth cannot answer any non-standard queries

On 10th December, I e-mailed Fedhealth to ask if they could recommend a supplier of chronic medication that delivers to the home. On 14th I received a reply recommending Medi-rite (who don't deliver to one's home every month). I asked the question again that day and sent reminders on 18th and 25th. Today I received an e-mail from Fedhealth explaining my last claim submission (i.e. a question I never asked). I know it is the festive season but surely there is someone still working in their call centre who knows a bit about how Fedhealth operates and is not restricted to the list of standard replies? For medical schemes, December is an important month because the new medical scheme year starts on 1 January and it is highly irresponsible of Fedhealth to nobody on call at their call centre who can answer the less common questions!

Company: Fedhealth Medical Scheme
Country: South Africa

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