Discovery Health
No resolution to incorrect charges on Medication

My wife has chronic epilepsy, her usual prescription was always collected at Dischem canal walk. After visiting Discovery for a claim, they notified me that i was charged form my savings rather than from the chronic benefit. I spoke to the store manager who liaised with Discovery to resolve the issue.

It has been 5 months almost without a resolution as they can not obtain a letter from the manufacture stating that the usual dose was out of stock (750mg-Redilev) and that they needed to substitute it with 250mg and 500mg separately. As a result of this, i was not made aware that they were taking the payment from my savings (adds up to approx R2000). Due to this, i no longer have any medical savings for this year and need to pay for pregnancy scans and blood tests out of my own pocket. (Not the kind of thing i want to worry about when having a child)

I then received a call from Discovery health stating that there is nothing they can do (22 Nov 2013).

I am seeking advise to resolve this issue.

Company: Discovery Health
Country: South Africa
City: Canal walk

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