Netcare
EXTREMELY UNHAPPY LOYAL CUSTOMER

My son (12) is booked for a procedure on Monday the 28 Jan @ 8 need to be there at 6am which as been pre authorised by the medical aid to be fully covered on 9 Jan. I receive a voicemail after 16:00 on Friday 25 Jan and only managed to listen to it this morning stating that i have an outstanding amount of R1580.00 and would need to settle this on admission. I immediately call the number provided only to be told by switchboard operator the accounts department is closed and will only be open on Monday at 8 at which time my son is due to be in theatre. After much hassle and inconvenience I receive a call from the Credit Manager saying good day I presume its Mrs Abrahams I believe you have a problem. I didnt think of it as a problem more just a query.only to b told by Mrs Kotze well you need to make a plan use your credit card or something. My concern is whether she is using her personal discretion or whether she is in the profession to decline a person a medical procedure
All I asked was whether I could pay half the amount on admission and the other half by latest end February.

Company: Netcare
Country: South Africa
City: Goodwood

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