Apple South Africa
Purchased new USB - iPhone 5 charging cable

Today at 11am I went to the iStore at Menlyn and bought a 'Lightning to USB Cable (1m) so I can charge and sync my iPhone 5 to my Apple Air Computer.

When I arrived home and opened it I noticed that 1) the seal was broken on the packaging and this was not checked at the store and 2) The cable inside was not a new cable and it looks like a copy as it does not work.

I did not keep the receipt as I never expected that I would have to return it.

When trying to contact the Store at Menlyn I have had to go through a central number who could not get through to the shop and she has taken my number and said she will contact me but it may be a problem as I don't have the receipt. I told her that should not make a difference as they have a copy of the receipt and my signature on the credit card slip.

It is now 1.30pm and hope they acknowledge the problem as it is probably happening with other products..

Simon Bradish

Company: Apple South Africa
Country: South Africa
City: Menlyn, Pretoria

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