Kirby
Don't buy a Kirby vacuum cleaner from Edenvale

When unable to sell me the latest Kirby model, they settled for servicing my existing one, and said they work Saturdays too, so would phone me same day with a service quote. The Kirby was then taken from my home to their premises on 29 June.By 3 July I had been promised several times that someone would call me back with a quote - after 5 calls I gave up and went to collect the vacuum cleaner. When I got there, it was in pieces, and they then produced a quote of R2200 to service the machine, which I accepted. It is now day 9 of the saga, and no-one can tell me if the vacuum cleaner is ready for collection or not. The manager Hettie is not available, and the receptionist Julie "will phone me back". I've made 5 calls today, and never want to hear the name Kirby again!

Company: Kirby
Country: South Africa
City: Edenvale

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