Samsung South Africa
Service Centre

I dropped my Samsung S3 and cracked the screen. Went to the brand new Samsung Service Centre in Roodepoort and they quoted R1800 and 1 day to fix. A few days later, on enquiring, they said I did not accept the quote. On investigation we found that they had loaded the incorrect email addie. Problem 1: I dont understand why they needed an additional acceptance if i accepted the R1800 quote when the phone was handed in! Anyway, the quote was then "accepted" via email. Problem 2: It has now been 2 weeks and I still dont have my phone. Problem 3: You just cant get a straight answer out of any of the people at this branch.

Very dissapointed with the service. Truth of the matter is this is the first Samsung handset I have ever owned and it will be the last. I was also intending to upgrade my Ipad for a Samsung tablet but wont be doing that any longer!

It would be great if Samsung could assist with this as the people in your Service Centre dont seem to care.

Company: Samsung South Africa
Country: South Africa
City: Roodepoort Service Centre

  <     >