Samsung South Africa
Samsung Galaxy SIII screen crack

Me and my girlfriend both have Samsung Galaxy S3's. I have my S3 for a few months now without any problems. But my girlfriend experienced a problem. She had her phone barely a month and one day she was browsing on her phone, she sat the phone down, mere seconds later she received a call, and after that call we noticed two round cracks on the top and bottom right hand side of the screen. And she had a protective cover!

We rushed to her service provider where we were told that this will be seen as physical damage and will cost her R2000! We then tried other service providers where we were told the same story.

I have done research and this is not uncommon. Suspicions are that Samsung used a lower quality resin to bind the Gorilla Glass to the phone in some models, thus giving the glass no room to expand, making it brittle and causing it to crack on itself.

Why can't repair centers acknowledge this as a manufacturing fault? Why can't Samsung take notice of this?

Hellopeter was our last resort, but why should we pay alot of money for a manufacturing fault?! We are students, we can't afford this.

Please Samsung.
This is extremely disheartening

Company: Samsung South Africa
Country: South Africa
City: Johannesburg

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