Unisa
E-Mail Queries

Dear UNISA,

Can I just point out that the day you decided to replace your call center with that dreadful e-mail system where students e-mail you queries instead of calling in is by far the worst decision you ever made. Ive e-mailed two queries now to UNISA, one last year and recently another one last month. Both of them have not been attended to. Instead I got an auto-response from your servers saying that my query is being attended to!

You absolutely cannot replace the function of a call center - the ability for your students and customers to speak to another HUMAN BEING to explain their problems with a computerized system especially when it comes to sensitive and sometimes emotional and stressful issues such as finance and registration.

The least you can do is have another HUMAN BEING respond to e-mail queries letting them know that someone is working on their issue. Don't just keep quiet and let me be answered by a computer which doesn't even understand what my issue is.

This lack of interest shown by you is absolutely shocking and this is by far the worst system I have ever seen any company let alone EDUCATION INSTITUTION implement!

Company: Unisa
Country: South Africa
City: MAIN

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