Unisa
BRING BACK CALL CENTRE AGENTS

This relatively new system that Unisa have adopted where they have scrapped all hope for quick telephonic assistance and resorted to sending a sms/ email is STUPID! The only purpose it serves is cutting costs from not hiring call centre agents to answer queries. The same time it takes me to type a sms/email could've been the same time it takes to fix a problem. I have sent numerous emails, NO REPLY! Time is ticking, I am unable to spend hours waiting in line at a branch, this is clearly not correspondence friendly. Where are the checks and balances? Is there no plan b after not receiving email replies?

I AM NOT HAPPY!!!

Company: Unisa
Country: South Africa
City: EVERYWHERE

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