Bnv Appliances
False Advertising and Shameful Service!

According to their Yellow Pages ad, all of their work is guaranteed. It took them some time to fix the fridge (approx. 12 days). Once the work was completed (and a sum of R1720 was paid - more than 50% of the original cost of the fridge!), I could hear that the fridge was working, but the next day I could feel that the fridge was not getting cold like it should.

I phoned repeatedly (multiple times a week), to try and get them back to fix the fridge, and was eventually told that one of the repairmen was in hospital. I gave them a little bit of grace during this time and didn't phone them for 2 weeks. All my attempts at calling after this grace period were again met with no action at all on their parts to fix a job which I was not satisfied with. I would phone 2 to 3 times a week and was repeatedly promised that they would come out the next day to finish the repairs.

I believe that the fan that they installed was not strong enough for the size fridge, and I had even offered to pay in the difference for a stronger fan, but after 3 months of this I am still waiting!

In my opinion, they falsely advertise a guarantee on their work and their service is absolutely shameful!

Company: Bnv Appliances
Country: South Africa
City: Goodwood

  <     >