Cashbuild
Damaged Goods and poor service

I spent quite abit of money at Cashbuild for building supplies. For all deliveries that I requested, I was never contacted by them in advance before the delivery as I requested. They merely pitched up at my house and rushed me to receive the goods.
The aluminium windows I ordered were sent, however, did not include any accessories including handles. I was told by the sales agent that they should have sent these through. When I called through to complain, the manager simply told me I had to collect them - poor service.

I was also provided with a defective door frame as the hinge was misaligned. The manager advised the supplier would rectify this. I was contacted once by the supplier and never provided an indication of when this will be rectified as I requested a date and time. I currently cannot install a door and my house is exposed due to this shocking service. I was promised the suppliers would be in today to repair the door, but I have not heard anything - atleast Cashbuild should take their customers concerns in their best interest and ensure this is resolved. Still also waiting for them to collect the door as promised.
Really disappointed customer.

Company: Cashbuild
Country: South Africa
City: Hillfox

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