Complaint
Cannot, as supplier, defend myself

My company prides itself on integrity and quality of service. So when someone who has never used my business, but has an axe to grind personally, puts up a false report on HelloPeter, quite naturally, I reacted quickly to defend my business.

Granted, at first, I submitted it wrong. An efficient lady from HelloPeter called Monique contacted me and advised me on the right procedure for a takedown notification request, which I immediately did. I was quite verbose on the form what it was all about, and hoped it would happen quickly.

It has not, and 48 hours later, my business is suffering harm as a result. I understand that legitimate customer complaints need to be dealt with, but when they are candidly false, obliging me to respond using a paid service.

I have no recourse to solve this. I sincerely hope this will be addressed as a matter of urgency, since frankly, it is not an accurate or legitimate report.

Company: Complaint
Country: South Africa
City: National

  <     >