Dell Computers
Service

Purchased a Dell laptop in August 2013, and subsequently had problems with the DVD-ROM mechanism.
Initially took the item back to the retailer but they washed their hands of the issue, and asked me to report the required repairs to a Dell call-centre which I promptly did.

After spending an hour or soon the phone trying to reset the mechanism with the Call Centre, it was decided that an engineer would be sent out to assist. I was promised a lead-time of 24 to 48 hours, which initially sounded too good to be true. It was, as I am still waiting. Trying to track this service call on the Dell SA website is impossible, and the link that was emailed to me, is directed to their Ireland site. all-round.

Company: Dell Computers
Country: South Africa
City: Cape Town

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