Hewlett Packard
Always the wrong department - 4 phone calls???

I have a portable storage device model pd1000a that is supposed to work on a USB2.0 and or USB3.0 port. For the last 18 months I have been using it successfully via USB2.0 but that has suddenly stopped working. I took it to Matrix where they tested and found that it now only works on USB3.0 and there is nothing they can do to get it to work on USB2.0. I want to get it fixed so I visited HP's website and searched for my product to contact the relevant department. The told me I had the wrong department, tyr this number. So I tried the next number and was told the same thing. So I tried the next number and was told to try another number. Eventually I find a web form to complete and got a prompt reply telling me it is not their department and there was a weblink included for me to register my issue. But first I had to register for a user account and register my product. I did this, then when I try to login again to register the issue an error message informs me that my product is not supported via that particular site. I wonder if anybody at HP actually knows who I can talk to, to fix this problem? It appears that they only employ people who say "it is not my department"

Company: Hewlett Packard
Country: South Africa
City: Durban

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