Fedex Express
Not So Swift Supaswift

On 21 March I ordered a watch through Amazon and received all the information to track the parcel. It was due for delivery between 26 March and 1 April. I managed to find that it was sitting in Cape Town by the 25th with a problem. Supaswift did not contact me so I called them on 26 April and eventually managed to speak to the person involved after much difficulty and many phone calls.
She told me what the problem was and 2 April I received an email with the information. It is now a week later. I have emailed the person involved and phoned but no-one can tell me anything.
Supaswift represents Fedex in South Africa and the shipping method was "Expedited Shipping". I realise that the initial issue is not the fault of Supaswift but their lack of communication is unacceptable. I am told that only one person can let me know what is happening and I am unable to get hold of her, neither by email or by telephone.
The least they can do is update me on occasion considering it is almost a week since I was last contacted.

Company: Fedex Express
Country: South Africa
City: Cape Town

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