Hyundai South Africa
No follow-up response - leaving a client hanging

Less than a month after buying a brand new Hyundai i20 (in Bloemfontein) I've noticed rust develop in the rear window frame and reported it (taking in the vehicle to be inspected at the Umhlanga branch).

I was notified that during the week of February 11th I would receive a call, which I did, but just to notify me that some kind of audit is active at the Umhlanga branch and that I will be contacted again. I am still waiting for follow-up now on the 11th of March.

It was also made clear that there is no courtesy vehicle once I book in my vehicle. I guess I have to walk back to Ballito?

I can't see how a company can slip up so badly in terms of after-sales service, and that on a brand new vehicle. Fair enough, if they don't have a courtesy vehicle, at least have some plan for a client in place. The assumption that a client has other means of transportation is one that a business can't make!

Company: Hyundai South Africa
Country: South Africa
City: Umhlanga

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