Kia Motors South Africa
Parts delivery

My 2010 Kia Sportage broke down on 28 January 2013 and was towed to Bloemfontein Multifranchise.
It took them 7 working days to determine what the problem was and a warranty claim was submitted on 5 Feb 2013. Parts were ordered on 6 Feb 2013 to repair the fault. According to an email from Kia, their parts system showed that the parts are in stock in JHB. To date and 9 days later the parts have not arrived in Bloemfontein. The parts are the oil cooler, thermostat gasket and radiator cap - nothing big!
Poor Derick at the Multifranchise in BFN is also the victim of Kia's poor delivery system and all that he can say everytime when I phone is that "the parts are still on order". No indication of the expected time of arrival of the parts is ever given.
I have been without the car (for which I pay a monthly instalment to the Bank!) for 3 weeks now and my patience is at its end.
The W.I P. number for the order is 80I49407, if anyone at Kia is interested in helping to solve my problem...

Company: Kia Motors South Africa
Country: South Africa
City: Bloemfontein

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