Volvo
No response after bad service experience

My car went in for its final service of the 100 000km/5 Year Motor-Plan. I had a bad experience and feel that I was bullied into paying for what I consider to be a technicality.

This complaint isn't so much about how I was treated, but it's because both Volvo Bryanston and Volvo Customer Care S.A didn't get back to me after I contacted them.

After the service, I received 2 Customer Care surveys on 2 consecutive days. I completed both surveys, and went ahead and put my complaint in writing as well. I emailed it to the CMH Volvo Bryanston Dealer Principle, Service Manager, and Volvo Customer Care. It has been over 72 hours now, and other than the automated 'Out of Office' response from the Service Manager stating that he would be back at work on Monday (in time to receive my email), no one bothered to email or call me back.

I was at the point to either extend my service plan, or purchase my 3rd new Volvo. I however had such a bad experience, that I left Volvo Bryanston without doing either. My experience changed my view of the brand and the level of service that I can expect as a Volvo driver.

I feel that I tried the traditional avenues without success, so this is the next step.

Company: Volvo
Country: South Africa
City: Bryanston

  <     >