Fedex Express
No delivery and no assistance

I placed an order with Kalahari and it was meant to be delivered on 25th November 2013. I have the waybill information under my Kalahari account.

I had no help from Kalahari so resorted to calling the couriers myself.

The person who answers the telephone does not even bother to give you a name. Completely unprofessional.

I made it clear to FedEx that the company I work for closes at 4:30pm but due to waiting for this delivery I have remained at work until 5pm.

The driver keeps saying that he is here at 5pm or 4:30pm but I have yet to see him.

My order is now 4days late and I called them this morning. They could not be bothered about the late delivery.

I asked the call center agent to call the driver and ask him when he might be here today but I was not helped.

The call center agent was completely unhelpful.By now I imagine that my books must be damaged from all the travel and mishandling.

Company: Fedex Express
Country: South Africa
City: Gauteng

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