Barloworld Motor Retail
NEW VEHICLE PARKS AT DEALERSHIP FOR NOW ALMOST 4 M

I INITIALLY LOGGED A CASE ON 15/09 AND 17/09. ON THE 18TH THE MATTER WAS REFERRED TO WARD HUXTABLE, DEALER PRINCIPLE AT BARLOWORLD FORD AND MAZDA PIETERMARITZBURG AFTER I CALLED TO ADVISE THEM OF MY POST.MY BRAND NEW VEHICLE WHICH WAS 4 MONTHS OLD AT THE TIME OF THE INCIDENT HAS BEEN PARKED AT THE DEALERSHIP FOR ALMOST 4 MONTHS DUE TO THE FACT THAT THEY COULD NOT GET THE ESTIMATED DATE FOR DELIVERY OF THE SPARES (WIRING) DURING THIS TIME I DID ALL THE FOLLOW UPS, NOBODY KEPT ME IN THE LOOP, AFTER WEEKS OF ENGAGING WITH WARD HUXTABLE, HE MADE A DECISION TO SUBSTITUTE MY VEHICLE FOR USED TITANIUM MODEL FORD FIEST WITH -4000KM MILEAGE. THIS HE CONFIRMED WOULD BE AT NO COST TO MYSELF AND I SHOULD CONSIDER THIS TO BE A PLEASANT END TO MY PROBLEMS.I ONLY AFFORDED WARD THE OPPORTUNITY TO REDEEM THE RELATIONSHIP UPON HIS REQUEST.AS I HAD NO INTENTION OF CONTINUING WITH AN AGREEMENT WITH THIS COMPANY.IT SEEMS THIS IS THE 2ND MISTAKE I MADE.AFTER SIGNING SUBSTITUTION PAERS AND LICENCING DOCUMENTS, I THEN GET THE BILL FOR THE REPAIRS TO MY ORIGINAL CAR TOTALLING -R18K. WHEN I QUESTIONED THIS, THE BILL WAS REDUCED TO -R14K..

Company: Barloworld Motor Retail
Country: South Africa
City: Pietermaritzburg

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