Citroen
EXCELLENT SERVICE DELIVERY

I had my vehicle taken in for an engine fault and, after a terrible experience with Citroen Fourways, Jonathan took ownership of the issue. His feedback was always swift and honest, and I always felt that he was in complete control of any situation. I didn't experience any doubt about his ability or customer service skills and it was always a pleasure to receive the friendly phone calls.

Jonathan is a fantastic Brand Ambassador with a rare skill set. He has the impressive ability to blend friendliness and empathy, and still display the utmost professionalism and represent his team in the best possible light. I would recommend him as the preferred contact person at Citroen.

If Citroen SA uses Jonathan's service delivery as a benchmark for their dealer staff, perhaps their poor customer service reputation would be improved?

Company: Citroen
Country: South Africa
City: Head Office

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