Peugeot South Africa
Customer service definitely leaves a sour taste

In 2002 I when acquired a Citroen Xara 2.0i, customer service meant something to Citroen SA. How this changed. After 2 years of top class service, a swop of the Service managers resulted in two disastrous incidents and I sought an alternative solution. This came in the form of Citroen Bryanston. The attention to customer service was superb and I purchased my current Citroen in 2006. The amalgamation of Peugeot Citroen caused me to move to Peugeot Citroen Fourways in March 2010. Initially the service was acceptable and services were satisfactory. Only in September 2010 when I needed my clutch replaced did service levels waiver. During my dealings with Citroen Fourways, whenever there has been a query, the communication has been noticeably lacking. In this current process, most of the communication has been initiated by myself. No one in a senior position has made an effort to contact me directly, save two emails in reply to my email concerns. Only Jonathan from customer care in PE showed any sense of customer service until the 27 May when he informed me that Management had declined assistance. As of 10 June, I have heard nothing from Citroen Fourways.

Company: Peugeot South Africa
Country: South Africa
City: Fourways Johannesburg

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