Automobile Association
Great Service, with a smile!

I had the unfortunate experience of finding myself with a dead car battery, much to my frustration. Luckily I was at home, as I was about to leave for work. I made alternate arrangements to get to work, as I couldn't be late, with the intention of sorting the problem out once I got there. My AA experience started out badly, as I was on hold for quite long, and then accidentally (I hope) cut off, only to be told that I had to phone back in the afternoon as they couldn't "book" a technician to assist me at a requested time. When I phoned back in the afternoon at the suggested time, I was once again told it was too early, but there was a definite improvement in service- the call centre agent gave me a reference number so that I wouldn't have to give all of my info again, and suggested I phone back in an hour. From that point onward, my negative opinion of AA's service changed- the next time I phoned everything went very smoothly, and I was kept informed of the technician's movements and progress. When Sello arrived, he was extremely friendly, informative, professional, and made me feel completely at ease. Sello is a GREAT asset to AA and I hope they treat him as such!

Company: Automobile Association
Country: South Africa
City: Northwold

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