Hyundai South Africa
Bad customer experience

I bought my vehicle (Sonata 2.4 GLS Executive) on the 2 August 2013.
Great car but the after service customer experience has left a bitter taste in my mouth. I received my pre owned car and it looked exactly like that, pre owned, literally only wiped clean.

On Wednesday the 14th August I arrived home at 5pm, my car did not want to switch off, called Hyundai assist & Odendal Breakdown arrived & manage to switch the car off at 21h14. Four hours of idling! The call centre was good in the beginning but seemed to get annoyed with me & all my calls.

I emailed the Branch on the Monday to complain about the brakes making a noise & the sunroof that did not work, this after I was assured we do a check before the vehicle is sold.

I was told by the manager we will collect your car before 13h00 & they pitch up the next day. I got told I will personally collect your car at 9am & only after I called did they fetch my car at 12pm.

I had a Netstar Tracker fitted & my car was driven back to the dealer at 136km/p.

My entire customer experience has been everything but good. Over promise & under deliver.

I must apologise for not buying a new car, maybe the level of service gets better?

Company: Hyundai South Africa
Country: South Africa
City: Bellville

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