Honda SA
Outstanding after sales assistance

I bought 2 Hondas from Honda Northcliff in the past 6 months. A Civic in Jan 2013 and a Jazz in July 2013. Unfortunately there were issues with both vehicles that just completely ruined the whole relationship with Honda as a brand. From issues with fines which was not mine, to tint and damaged to the vehicle issues. I think anything that could possibly go wrong with a customer happened to us. The GM at Northcliff (Zane Omar) went completely out of his way to not only rectify the issues, but also to compensate us for the horror we had to life through. Every step of the way he felt "present" and you could feel that he was just as upset as us about all that happened. At no point did he ever make me feel like we were a burden to him. Nothing asked from us was too much. He called me constantly through the day to update me on the progress on all issues. This man does not just do a job, he's passionate about it. Passionate about his brand and making his customers smile no matter what he has to do. Thank you Zane, you have brought back our passion for the brand. Honda Civic - Style Come Standard, Honda Jazz - Up Your Life, HONDA - THE POWER OF DREAMS!!!

Company: Honda SA
Country: South Africa
City: Northcliff

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