Jocks Autobody
Panel beating Service dragging for 5 months

07/01 - Accident reported, 15/01 - Vehicle received by Jocks Autobody panel beater, 13/02 No feedback from A&G, contact Jocks, parts on back order 06/03 Mail from me to Jocks-not heard from since 13 Feb 13/03-Phone Jocks but hang up after 15min 28/03 Jocks: we are running behind schedule 11/04-Speak to Rickie at Jocks (Shaun boss), report bad service, deliver promised 16/04 18/04 Received in very poor condition, what a shock!!! Draw a defect list containing 34 points 22/04A&G Involve the Repair Management Division who apologises, vehicle re-assessed, bill drawn? R30 000, courtesy vehicle received for the first time 24/04 Repairer commence rectification 02/05 Rectified quote only received
22/05 -Marcelino Snow off my case-No handover Contact Evelyn De Jager but no handover to her and she seems to be out of sorts with the claim 28/05 Promised the vehicle will go to AA for Quality Assurance, did not happen Ask vehicle go to Toyota for a diagnostics checks (the 4x4 showed faulty) not happen 30/05 Open report on hellopete

Company: Jocks Autobody
Country: South Africa
City: Pretoria

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