Lindsay Saker
Attempting to charge for free service

I recently had to change the battery on my wife's VW Polo. Once the new battery had been installed, the radio required a security code to be input and the airbag warning light needed to be reset as is customary with these cars. I referred to the owner's manual, which did not have the security code recorded - the manual did, however, state that should any assistance be required in this regard, the car could be taken to any VW dealership and this would be rectified free of charge. When I attempted to have this sorted out at Lindsay Saker Rivonia, I was advised by the service manager, Willem, that I would have to be charged for 30 minutes labour. When I pointed out that the manual stated that this would be done without charge, Willem showed no interest in my query and advised that the only time he wouldn't charge is when the car was under warranty.

Apart from the arrogant, unhelpful attitude of the service manager, I find it unacceptable that a dealer is insisting in charging for providing a simple reset code that should have been provided with the car in the first place.

Company: Lindsay Saker
Country: South Africa
City: Rivonia

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